Customer Success Representative at Medely

Medely connects medical facilities with top-quality, pre-screened independent healthcare professionals. They believe that empowering healthcare professionals will bring more open, efficient, and increasingly higher quality to patient care. They are a team of sharp, entrepreneurial individuals who are redefining the way healthcare staffing is done. They are currently looking for candidates to join their growing team who share their enthusiasm for tackling today’s toughest challenges in healthcare.

Be part of their growing company by joining the Medely Customer Success Team!

The Customer Success Representative will play a starring role in helping to reach Medely’s goal of continually innovating, adapting to their rapid growth, and providing best-in-class service levels. As they are a growing startup, your voice matters when it comes to processing optimization and customer success best practices.

What you will do:

  • Serve as the primary point of contact for the entire Medely customer base for assistance with scheduling, profiles, and outreach.
  • Handle customer cases via email, phone, and live chat in compliance with SLA’s without sacrificing customer satisfaction.
  • Effectively answer questions and requests ranging from jobs and applications to billing and general inquiries.
  • Proactive outreach to Medely professionals to complete onboarding and establish a rapport.
  • Verify and approve Medely professionals’ credentials, background checks, and drug screens.
  • Address professional misconduct on the platform.
  • Bridge communication between internal departments and the Medely customer base.
  • Provide internal feedback and suggestions for process and product improvements.

What we are seeking:

  • Minimum 1-year experience in a customer-facing position.
  • Must hold a bachelor’s degree.
  • Ability to effectively communicate both written and verbally.
  • Ability to manage multiple projects simultaneously while maintaining strict attention to detail.
  • Expertise in problem-solving.
  • Able to handle stressful situations. Proven ability to drive results under pressure and in the face of ambiguity.
  • Meet deadlines.
  • Professional friendliness and a positive attitude are a must.
  • Computer literate with proficiency in web-based products and ability to learn new applications easily (will be using various computer applications/software).


– Competitive Compensation: Based on experience and performance

– Long Term Incentives: 401k

– Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance

– Flexibility: They believe that work/life balance is important, so they offer three weeks of vacation and ten paid holidays

– Energetic team environment

– Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry on a national scale!

– Ownership: Drive meaningful business impact on a team that you’ll help build and define!

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