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Head of Pharmacy at Cerebral Care

Title: Head of Pharmacy

  • Location: United States

Our Company:

Today, 1 in 3 Americans say they suffer from mental health problems like anxiety, depression, or insomnia. Despite this mental health epidemic, seeing a psychiatrist can take up to 3 months and cost as much as $500.

Shocked? Us too. That’s why we started Cerebral, a telemedicine-first mental health startup. We are breaking down the barriers to access mental healthcare so that anybody can get the care they need immediately. We provide tens of thousands of individuals across the nation with medication management, therapy, and counseling services. We launched publicly in January 2020 and are growing at over 40% month-over-month, and need your help.

The Role:

This role will lead the launch of and all ongoing components of Cerebral’s pharmacy operations. The Head of Pharmacy will be responsible for standing up our in-house pharmacy operation, driving process improvements across accuracy, productivity, and costs, and developing the long-term strategy. The role will create an environment for continuous improvement and innovation that delivers the best healthcare experience for our patients.

Who are you? Great question. You love to build and optimize operations. You can create and drive a long-term strategy. But you’re not all strategy. You’re willing to roll up your sleeves and get your hands dirty. You have a deep understanding of the pharmacy industry from retail to mail order and systems. You understand how to scale a large organization and can manage a complex operation equally through vision and KPIs. Most importantly, you are driven by a desire to create advance the patient experience in the healthcare space.

Responsibilities:

  • Launch Cerebral’s in-house pharmacy
  • Recruit and lead Cerebral’s Pharmacy team
  • Oversee all operational activities across pharmacies and supply chain (e.g. staffing, forecasting, inventory management, facility management, logistics, packaging, project management, compliance / regulatory audits).
  • Define and drive margin improvements based on business objectives through system enhancements (incl. software build-outs), partner negotiations, and workforce optimization
  • Establish the long term vision for Cerebral’s pharmacy’s operation in terms of where we’ll be, capabilities to build versus buy, and opportunities to drive accuracy and speed
  • Focus relentlessly on improving the member experience from fulfillment to last-mile delivery. Create a strong feedback loop with internal and external partners (i.e. shipping carrier) to drive process enhancements and innovation
  • Own all relationships with national logistics carriers, distributors, OTC manufacturers, and third-party vendors
  • Sit on the leadership team for Cerebral as the representative of our pharmacy team, reporting to the COO

Qualifications:

  • 8+ years of experience in a leadership role of retail and/or mail-order pharmacies.
  • Strong command of logistics, inventory management, and pharmacy management systems
  • Have managed an organization across multiple locations and levels
  • Possess an incredible ability to develop talent and bring out the very best in your teams
  • Experience in opening new pharmacy locations
  • Outstanding financial analytical skills. You are comfortable building models around forecasting and margin improvements
  • Ability to motivate and lead a cross-functional team around a clearly articulated and powerful vision
  • Outstanding written and verbal communication skills
  • Passion for building the future of mental healthcare, where patients are in control
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