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Junior Customer Support Specialist at Process Street

Junior Customer Support Specialist

  • VC-backed | Fast Growing SaaS Company (US – West Coast Hours) (Anywhere/Remote)
  • $24k $24k
  • Location: San Francisco Remote Remote
  • Hires remotely: Everywhere
  • Job type: Full-time
  • Visa sponsorship: Not Available
  • Experience: 1+ years

Who We Are

Process Street is the easy, no-code way to help companies build, automate, and track recurring workflows. We are a lean, flexible, 100% distributed team, backed by amazing investors like Accel, Salesforce, and Atlassian.

All 40-plus of us work wherever we’d likereliable internet access is our only requirement. Spread across 9 time zones in 10 countries, we communicate asynchronously, work autonomously, and take ownership of our work. Distributed work isn’t for everyone, but if it fits your management style, it’s a life-changing benefit.

Being 100% distributed doesn’t stop us from getting to know each other we have daily conversations in chat, weekly coffee pairings with coworkers, and once a year we all come together for an all-team retreat.

What Makes Us Different

  • Fully remote team – no offices
  • Unlimited PTO policy
  • Annual company offsite
  • Generous health insurance for US Employees and their families

Our values

As a small, nimble company, we want our employees to feel empowered to make decisions and define the future of our company, so our values include:

  • Act like an owner (Agency!)
  • Default to action (Processes are great; bureaucracy isn’t!)
  • Focus on the process (See? Great.)
  • Practice prioritization (There are an infinite number of useful things to do. We trust you to pick the best ones.)
  • Pay attention to details (Our customers count on us!)
  • Over-communicate everything. Twice (See what we did there?)

The Opportunity

We’re looking for a Junior Customer Support Specialist to join our Services team. You will address inbound customer inquiries via phone, email, and live chat. At Process Street, our Customer Support Specialists are the primary line of communication between the organization and our customers. You will get the chance to work with companies ranging from early-stage start-ups to Fortune 500 enterprises from across the globe in pretty much every industry you can think of.

Aside from addressing customer inquiries, Customer Support Specialists perform a critical function in passing customer feedback and challenges to the Engineering, Product, and Executive teams.

This person will need to cover the US Pacific timezone until 6pm.

What You’ll Do

  • Respond to email, live chat, and phone inquiries from existing customers and prospects
  • Advise customers on the best way to use the software to meet their needs
  • Track customer interactions in Salesforce
  • Assist prospects during their trial period to ensure they understand the product functionality
  • Serve as a conduit for customers to communicate product and feature requests to Product Managers
  • Assist our Customer Success Managers in dealing with large customers
  • Contribute to the Support Knowledgebase
  • Conduct product demos for prospects
  • Conduct Onboarding and Account Reviews for existing customers

About You

  • 1-2 years of experience working directly with customers
  • Fluent English communication skills both verbal and written
  • Attention to detail
  • Customer-centric outlook
  • Comfort working with web and mobile applications
  • Experience with Intercom and Salesforce is a plus

Diverse Teams Build Better Products

Legally, we need you to know this:

Process Street does not discriminate in employment matters on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

But we want to add this:

We strongly believe that diversity contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

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