Medical and Dental Billing Specialist at OCHIN

Medical and Dental Billing Specialist (Remote)

  • Job Category Billing Services
  • Location Remote/Virtual


OCHIN is dedicated to creating a healthier future in every community. Our Health IT solutions improve the integration and delivery of health care services across a wide variety of practices—with an emphasis on safety net clinics and small practices.

Our Mission

Here at OCHIN, our goal is simple: to provide solutions that promote access to quality, affordable health care for all. OCHIN believes that each individual, no matter their background or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. This mission sets us apart from other health technology organizations.

Over the last 20 years, we’ve grown from a small start-up to one of the nation’s largest and most successful Health Information Networks. We are curious, collaborative learners who strive to live our values everyday: leadership, collaboration, excellence, innovation, inclusion and stewardship. At OCHIN we partner, learn, innovate, and advocate in order to close the gap in health for individuals and communities negatively impacted by structural, unconscious, or overt inequities.

Position Overview

The Medical and Dental Billing Specialist is responsible for providing high quality billing services to one of more OCHIN Billing Services (OBS) member clinics. The Billing Specialist will primarily focus on payor follow-up and denial management, recognize potential high-risk accounts, and develop techniques to improve collections and streamline processes.

The OBS team member will discuss difficult or unique collection problems with the Billing Supervisor, resolve issues, apply new information to future collection issues, and make suggestions to enhance our efficiency and effectiveness through process improvement with the assistance of their immediate supervisor.

This position will enhance the billing department’s reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

Essential Duties

Medical Billing

  • Provide efficient and effective account receivable services on behalf of our member clients to maximize their reimbursement and support OCHIN revenue cycle performance indicators for financial health.
  • Accurately bill Medicare, Medicaid, self-pay/uninsured, and commercial insurance, processing claims in accordance with payer requirements and organization policy.
  • Assist with the collection of receivables by monitoring accounts receivables, checking claim status and resubmitting claims of overdue accounts, filing corrected claims or appeals and alerting supervisor of seriously overdue accounts and trends.
  • Post patient payments, electronic remits, and paper explanation of benefits (EOBs).
  • Correct claim and charge errors.
  • Thoroughly research and resolve credit balances.
  • Answer phone calls from patients and responsible parties regarding account balances and/or other matters. Provide compassionate and empathetic customer service.
  • Perform other specific projects related to billing, data entry, and computer operations as required.

Account Maintenance

  • Perform registration updates in Epic.
  • Maintain complete and accurate billing and accounts receivable records.
  • Send correspondence to member clinic/Client in accordance with their policies and procedures.

Additional Responsibilities

  • Establish and maintain positive working relationships with patients, payers, team members, clients, and other stakeholders. Maintain confidentiality of patient information, organization data and information always in compliance with HIPAA regulations.
  • Continuously improve understanding of collection processes and strategies by working with colleagues within OBS and OCHIN Collaborative.
  • Other duties as assigned.


  • 1 year of progressive experience in similar or relevant role preferred. 2 years of applicable experience desired.
  • Minimum of a high school diploma or GED is required. Some higher education is preferred.
  • Previous FQHC/RHC experience preferred.
  • Knowledge of Medical Terminology is preferred in this role.
  • Working knowledge of Medicare, Medicaid, MVA, Workers Comp and private insurance billing and reimbursement processes, legal requirements knowledge.
  • Desired Certifications include:
    • Medical coding from AAPC (CPC Certificate)
    • AHIMA (CCS Certificate)
    • Current certification from ADCA (CDC certificate)
    • HFMA (CRCR certificate)
  • Experience using EPIC practice management system, strongly preferred.
  • Bilingual Preferred (English/Spanish).

Work Location and Travel Requirements

  • This position is 100% remote. Work from home requirements are:
    • Ability to work independently and efficiently from a home office environment.
    • High Speed Internet Service.
    • It is a requirement that employees work in a distraction free workplace.
  • The work schedule is 40 hours per week and work schedule varies and is dependent on client assignments; anywhere from 6:00 a.m. – 5:00 p.m.

We offer a comprehensive range of benefits. See our website for details:

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

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