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Nelnet – Customer Service Representative – 100 % Remote

Nelnet is a student loan servicer that’s grown into a fiber internet pioneer, real estate investor, and software provider. But that’s just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you’re part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

We are seeking energetic and reliable professionals to join our team as Unemployment Claims Advisors.

Advisors investigate/interview (via telephone) individuals who have applied for Unemployment Insurance benefits, their employers, and other relevant parties to decide eligibility for unemployment benefits. They identify, obtain, and document relevant case facts and apply UI law, policy, and rules to prepare and issue formal written decisions that may allow, suspend, or deny benefits.

Start Date: May 10th, 2021
Pay: $12.00/hour
Shift: Monday-Friday 8:00a-5:00p

Job Description:

1.    Commit to Performance-Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
2.    Contribute to Continuous Process Improvement
3.    Ensure integrity of data and information
4.    Update information on accounts in the Loan Servicing and/or consolidation systems.
5.    Perform other tasks related to resolving customer needs, by displaying ownership on escalated calls.
6.    Contact customers on accounts, including outbound customer contact when appropriate.
7.    Negotiate transactions in accordance with established laws, regulations, and policies,
8.    Serve as a resource person with them as needed, including assisting new associates with training needs.

EDUCATION: 
High school degree or equivalent required.

EXPERIENCE: 
1 to 3 years of customer service experience and/or general office experience preferred.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
1.    Knowledge of student loan industry, Loan Servicing and/or Originations systems preferred.
2.    Service Excellence
3.    Strong oral and written communication skills
4.    Listening comprehension, reading comprehension
5.    Teamwork
6.    Accuracy/Attention to Detail
7.    Work with MS Office
8.    Business Math
9.    Problem Solving
10.  Managing Multiple Priorities

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.  Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Corporate Recruiting.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug-Free and Tobacco-Free Workplace.

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