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Prudential – Customer Service Associate – 100% Remote, can work anywhere in the United States

“Prudential aspires to make lives better by solving the financial challenges of our changing world!  At Prudential, our Financial Wellness Advocates are the first point of contact with our customers and our goal is to provide a customer-centric, multi-channel, low effort experience for customers with complex financial needs.

We offer paid training and benefits on day one including tuition reimbursement, paid volunteer days, generous paid time off; vacation, paid holidays, personal days, and a reward and recognition plan that includes pay for performance compensation.

We are looking for individuals who are self-starters, dependable to their core, who have the right grit, tenacity, and initiative to show up and work hard.

Qualifications:

  • 2 years of customer service experience, 1 year in a call center required
  • Customer obsessed and engaging communicators who enjoy working directly with the customer and a team
  • Committed to owning customer issues from start to finish
  • Able to learn, retain, and solution on numerous product offerings across several different businesses.
  • Intrigued by technology and uses it to drive customer self-service and to help identify and drive opportunities to enhance processes
  • Able to think on their feet and be flexible with creating solutions for a variety of personalities and customer types
  • Capable of shaping the customer experience and efficiently troubleshooting challenges across multiple channels
  • Able to identify other potential customer needs and offer tailored solutions that improve financial wellness
  • Keen problem solver that connects with each customer with compassion

    What you can expect:

  • Build a career with a great company with exposure to multiple parts of the business
  • Fast-paced, dynamic environment
  • Tiered promotional opportunities based on performance

    This is more than a contact center ……this is an opportunity to improve lives through financial wellness

    Each customer interaction is unique, and we value the opportunity each one brings. Our representatives work in a collaborative environment assisting customers over the phone, online, and through email. This can range from troubleshooting a question on website navigation to conversations on complex financial decisions. Regardless, your mission remains the same; help customers make clearer decisions about their financial future. We can’t promise it will be easy, but it will be time well spent establishing a career with an award-winning industry leader. If you think you have what it takes, apply now. You will gain skills and experience working on behalf of a dynamic industry leader in the Fortune 500 that will enhance your career.”

*Note: Prudential is required by Colorado law to include the salary range for this role when hiring a Colorado resident.

Salary range specific to Colorado: $34,300-46,500 + discretionary incentive bonus + benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.

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