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Supervisor Data Entry at UnitedHealth Group

LHI Supervisor Data Entry – La Cross, WI or US Remote

  • Requisition Number: 904212
  • Career Area: Corporate Services
  • Location: La Crosse, WI or US Remote

We’re creating opportunities in every corner of the health care marketplace to improve lives while we’re building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life’s best work.

At Optum, the mission is clear: Help people live healthier lives and help make the health system work better for everyone

LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well – being of Americans.

By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system.

LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on – location services, patient – specific in – clinic appointments, telehealth assessments, or any combination based on customer need. LHI’s customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.

There’s an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life’s best work.

Please Note: In order to be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role.

The LHI Supervisor Data Entry role will focus on the day-to-day management, operation, planning and implementation to ensure departmental objectives are fulfilled per the various contractual requirements.ff Responsible for the oversight of the Records Management Team to ensure accurate and timely processing of medical and dental documentation.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

What we do defines who we are. Take a deeper look at how we’re providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: https://info.uhg.com/

Primary Responsibilities:

  • Monitor daily tasks and oversee audits for quality control/appropriate quantity while maximizing staffing availability in response to changing volumes of work while maintaining staffing metric expectations in line with departmental budget.
  • Monitor individual employee production and adherence to company and department policies followed up by corrective action.
  • Represent and be actively involved in new and existing contract modifications and process implementation as well as participate in process changes and process efficiency with all internal operational units affected.
  • Approve and manage employee timesheets, time off requests, overtime, FMLA leave, schedule changes, write/deliver performance evaluations, develop annual SMART goals and all other personnel issues.
  • Provide guidance and coordinate training for essential job responsibilities to ensure compliance with department Standard Operating Procedures.
  • Develop and maintain operating policies, procedures and standards.
  • Assist in coordinating the workflow between several departments for maximum productivity in the processing of LHI services.
  • Aggressively pursue resolution of technical problems and upgrade requests for internal and external systems.
  • Respond to customer complaints, provider network and internal operational department’s questions or concerns. Establish and maintain effective working relationships with internal and external customers.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • Supervisory / leadership experience in a data entry, customer service and/or call center environment
  • Experience with medical and dental documentation and terminology, customer services and/or call center experience
  • Proficient computer skills including Microsoft Excel (general spreadsheet navigation) and Microsoft Word (creating and editing documents)
  • United States Citizenship
  • Ability to obtain favorable adjudication following submission of Defense Health Agency eQuip Form SF86
  • You will be required to adhere to UnitedHealth Group’s US Telecommuting Policy
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

  • Associate’s Degree (or higher) in Healthcare, Business or other related field
  • National Career Readiness Certificate
  • Project Management experience, healthcare related field experience, and knowledge of military databases (MedPros, MODS, HRR, MedPros Web Data Entry). Familiar with military acronyms
  • Agile SCRUM
  • Experience with Microsoft Visio (creating and editing) and Nortel Call Pilot

Soft Skills:

  • Demonstrated organizational and management skills
  • Must demonstrate an appropriate level of assertiveness in performing work responsibilities under time-sensitive deadlines established by contract requirements while ensuring that ideas and solutions to problems are well thought out and in the best interest of the company
  • Demonstrated strong communication skills, including interpersonal, verbal, written and presentation (speaking in front of groups, presentations to sr. level management, articulate)
  • Excellent teamwork and leadership skills with the ability to develop and implement policies and procedures
  • Ability to adapt to changing business requirements while continuing to keep the department productive and working in a positive environment
  • Ability to perform detailed work with a high degree of accuracy; strong analytical thinking, multi-tasking, time management skills
  • Ability to work independently as well as with a team and must be able to problem solve and propose solutions in a fast-paced environment
  • Must demonstrate an appropriate level of assertiveness in performing work responsibilities under time-sensitive deadlines established by contract requirements while ensuring that ideas and solutions to problems are well thought out and in the best interest of the company

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non – clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

Some of the steps we’ve taken to ensure employee well-being include:

  • Transitioned our new hire training classes to be conducted virtually
  • Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
  • Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
  • Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
  • Fully cover the COVID-19 healthcare costs for our employees
  • Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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