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Technical Writer at Tempo Software

Title: Technical Writer

  • Location: Work from Anywhere
  • Full-time – Allows Remote

We are always looking for new talent to join us in our mission to optimize time tracking. As one of the largest, award-winning, and top-selling app vendors in the Atlassian Ecosystem, we hire only the best and brightest.

What does Tempo do? We enable companies to grasp the true value of time and get meaningful insights into their operations. With our products, managers know exactly how their teams are spending their hours each day. From billing, to resource management, to cost tracking, we are proud to give our customers data they can use. Lately we have been expanding into new ecosystems, most recently Zendesk. It’s an exciting time, with lots of innovation and growth on the horizon!

Our reach is wide: we are happy to support more than 20,000 customers all over the world. We are looking for candidates to bring fresh perspectives to our amazing teams located in Iceland, Canada, and the USA.

Join us and discover the thrill of being part of a team that is not only digging deep in automation, AI and cool tech but also builds great and reliable products our teams and customers love!

About the job

This is a full-time position, open to remote candidates.

We are looking for a creative and precise Technical Writer to work in our Learning Experience team. Are you a wizard at turning technical developer-speak into clear, concise instructions for users? Are you passionate about quality technical product documentation, and do you yearn to work in a dynamic team? If so, continue reading as we may well have the perfect job for you.

About The Job

  • Develop and produce various types of technical information for our customers, such as:
    • High-quality, task-based user and administrator documentation for product releases
    • Clear guides for our customers’ developers who integrate our solutions with other products
  • Maintain existing technical information and continuously improve the documentation experience
  • Address content gaps and act on feedback from customer support and other stakeholders
  • Manage various documentation projects simultaneously
  • Get to know our customers’ needs and our solutions inside out
  • Work closely with product owners, usability designers, and our development, marketing, and customer success teams
  • Master the use of our information architecture, including our publishing platform (currently Atlassian’s Confluence) and issue-tracking tool (Atlassian’s JIRA)
  • Help to adopt a new help authoring tool and migrate existing learning content

The Ideal Candidate

  • Has a bachelor’s degree in English or another communications-related subject
  • Has 5+ years’ experience working in a technical field such as engineering and/or computer science
  • Speaks and writes English to a native level, with excellent verbal and written communication skills
  • Is comfortable working with an XML-based help authoring tool
  • Has a good track record as a technical writer in the high-tech industry, preferably documenting software products
  • Is technically capable, has experience working in an agile development environment, and has great know-how of various team-collaboration tools such as JIRA
  • Enjoys collaborating with teams and individuals to clarify and understand user needs and product technical capabilities

What’s In It For You

  • Remote work options!
  • Unlimited vacation in most of our locations!!
  • Great benefits plan including health, dental, vision and more
  • Great office spaces in Canada & Iceland
  • Diverse and dynamic teams
  • Challenging and exciting work
  • An opportunity to have a real impact on our business
  • Free breakfast and snacks
  • A great range of social activities
  • And so much more!!
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