Email: info@virtualcareers.com

Virtual Assistant at Smith

We operate 24/7, nearly every day of the year, except for a few holidays. We hire for both full-time (40 hours/week) and part-time positions. For part-time positions you must be available 5 hours a day, 5 days a week (the more the better). Shifts are broken into 2- to 5-hour blocks and are scheduled based on the business needs of Smith.ai and its clients, as well as your availability.

  • Answering calls and/or web chats for a variety of different businesses and professionals.
  • Taking messages, screening new clients, booking appointments, collecting payments, and transferring calls
  • Understanding caller needs and providing business information
  • Being part of a team and contributing to continued excellence
  • Great work ethic and professional demeanor
  • Prior receptionist or call answering experience
  • Ability to follow instructions and clearly summarize details
  • Ability to multitask and work well under pressure
  • Great communication skills and positive attitude
  • Desktop or laptop computer with Google Chrome browser installed
  • Reliable broadband internet connection. Must have a less than 50 ms ping, greater than 10 Mbps download and greater than 3 Mbps upload (tested by https://www.speedtest.net and https://networktest.twilio.com)
  • Strong typing skills: at minimum 40 wpm with 100% accuracy (tested by https://livechatinc.com/typing-speed-test/)
  • Call answering only: a quiet environment for answering calls, plus headset with a microphone arm attached
  • Medical, dental, and vision insurance
  • Retirement plans
  • Cash bonuses
  • Paid training
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