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Wrench – Customer Service Representative – 100% Remote

Description

WHO WE ARE

Wrench, Inc. is the fastest growing mobile mechanic service around and has an immediate opening for a Customer Service Representative to join our Revenue Team. We service an impressive variety of cars and trucks, offering everything from oil changes and preventive maintenance to brake jobs and no-starts. Our ASE-certified mobile mechanics can perform most jobs right in a client’s driveway or in their office’s parking lot, freeing them up to spend their time as they wish. We are currently in major markets in Washington, Arizona, California, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, and are continuing to expand. A Built In Seattle’s 50 Startups to Watch in 2018 and nominated in 2017 for GeekWire’s Startup of the Year and awarded a spot among the Seattle 10, Wrench is a fast-growing and nimble startup looking for bar-raisers and pacesetters to join our team.

What You’ll Do at Wrench

The Customer Service Representative is responsible for helping customers book jobs, maintain or exceed stated revenue goals, and improve our customer’s experience every step of the way.

Responsibilities

  • Support customers via phone and email channels
  • Educate customers about our service and process
  • Build quotes for automotive repair
  • Schedule jobs and assign mechanics
  • Source and order replacement parts
  • Provide technical support to customers for our website and app
  • Maintain strong customer advocacy, even in complex situations

Compensation

  • $12/hr or state minimum, whichever is higher
  • Two weeks paid vacation a year
  • Medical, dental, and vision benefits
  • IT equipment provided
Requirements
  • A minimum of two years of experience in customer support and/or contact center operation
  • A minimum of one year working in the automotive industry or strong demonstrated automotive knowledge
  • Comfortable with soft sales and meeting revenue goals
  • Well-spoken and articulate
  • Resilient and comfortable handling complex tasks with minimal supervision
  • Visionary and excited to develop the Wrench process
  • Tech-savvy and passionate about learning new skills
  • Availability to work some evening hours and both weekend days
  • Wired internet connection of 10 Mbps or better (screenshot of speed test will be required)
  • A quiet, distraction-free work area with a door. Areas with the background noise of any kind are not permitted

Bonus Qualifications

  • Experience with chat support
  • Strong desire to work in a startup environment

Wrench, Inc. is an Equal Opportunity Employer. All employment decisions at Wrench, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

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